Location : Jamnagar,gujarat | Company Name : Skynet Technologies
handling the entire process good at people management capability to implement and i Software Jobs in India Satitjobs.com
• *Handling the entire process
• *Good at people management
• *Capability to implement and improve the process (KRA, SL etc)
• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
• *identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards;
• contributing information and analysis to organizational strategic plans and reviews.
• *Develops call center systems by developing customer interaction and voice response systems, and voice networks;
• designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance;
• *identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;
• managing system and process improvement and quality assurance programs; installing upgrades
. Responsibilities Include
• Should responsible to communicate with primary clients to ensure that outsourced processes meet their standards of quality and efficiency.
• Plan for growth over long periods of time.
• Responsible for communicating and managing vendors as well as team.
• Often responsible for overseeing all commercial operations.
• They also implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance.
• As well as participate in the development and presentation of proposals for business development.
• Ensure the teams they are involved with are aware of the combined end goals
• Establish operations objectives and work plans; delegate assignments to subordinate when necessary.
• Conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.