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This job has been viewed 390 time(s) since 18th Dec 2015

Customer Support Head/manager

Location : Kottayam | Company Name : Nesote Technologies (p) Ltd

Customer Support Head Manager | Nesote Technologies (P) Ltd | kottayam | Satitjobs.com

Short Description
ensure customer client satisfaction by providing excellent customer service 1 client support pre Software Jobs in India Satitjobs.com

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Long Description
Ensure customer/client satisfaction by providing excellent customer service.
1. Client support (Pre-sale and After-sale) through mail, phone, chat
2. Troubleshooting customer issues
3. Manage escalated client issues (assessing and resolving the problem)
4. Dealing with calamities (handle the situation amicably)
5. Maintain Sales policies (Discount, Credit Purchase, Refund etc)
6. Team work – capable to lead/manage more than two 
7. Monitor team works
8. Track sales
9. Sale Targets
10. Team Schedules
11. Staff performance evaluation on Level basis
12. CS Documentation and presentation
13. Training
14. Collaboration with Marketing team


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