Location : Indore | Company Name : Notion Consultants
document complex technical issues in a clear written form aid customer in navigating windows Software Jobs in India Satitjobs.com
• Document complex technical issues in a clear written form.
Aid customer in navigating Windows and Office and its troubleshooting tools.
• Keep customer informed throughout the process.
• Contribute to content and technical community efforts.
• Utilize effective communications with customers and peers.
• Identify customer needs and identify resolutions that meet those needs.
• Educate customer on the troubleshooting process.
• Handle customer complaints.
• Ability to become a trusted advisor to MS customers with the ability to get them to pay for required services.
• Escalate cases to Tier2 as defined by service delivery or by the Vendor.
• Identify customer needs and communicate to the customer the value of paid support offerings.