Location : Indore | Company Name : Notion Consultants
should have good knowledge in quality minimum 1yrs experience in domestic bpo good com Software Jobs in India Satitjobs.com
• Should have good knowledge in Quality
• Minimum 1yrs experience in Domestic BPO
• Good communication skills.
• Monitor calls and e-mails.
• Ability to mentor agents & ability to give feedback and identify training needs of agents.
• Conduct process audits on a monthly basis, identify gaps and provide input for process improvements.