Location : Mumbai | Company Name : Kalyx Infotech
we are pleased to inform you that we have an opening for it helpdesk coordinator job details as giv Software Jobs in India Satitjobs.com
We are pleased to inform you that we have an opening for IT Helpdesk Coordinator. Job details as given below:
Position / Designation: IT Helpdesk Coordinator
Experience required : Fresher to 2 yrs
Gender : Male / Female
Job Location : Malad
Attending the customer calls and queries, solving problems on primary level through telephone.
Accepting calls, logging the calls, assigning the calls to the respective support engineer
Preparing daily, monthly call reports.
Follow up with vendors for pending calls and the spare parts required.
Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
Co-ordinate with the team.
Monitor e-mail and related information for support inquiries
Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.
Should have atleast 6 months of experience managing helpdesk / customer support
Should have good communication skill verbal & written both
Should be ready to work in 24*7 rotational shift.
If you find the above job details as per your profile then kindly send your updated resume in word format with following details:
Ready to work in 24*7 rotational shift?
If you are not looking for change then I am very much sure atlest you will help me out with few references.