Location : Delhi,gurgaon | Company Name : Giri Consultancy
title technical support executive l2 reports to team leader tech support based at gurgaon job d Software Jobs in India Satitjobs.com
Title: Technical Support Executive L2
Reports to:Team Leader Tech Support
Based at: Gurgaon
Appling candidate should have good communication skills and technical expertise as this person will be working directly with the customer every day. Must be organized, methodical, & thoughtful in diagnosing and resolvingthe issues in linear and logical way
Troubleshoot general desktop / Laptop issues on Call and Remote
Troubleshoot on BSOD error’s
Troubleshoot Printer, Scanner and other peripheral issues
Troubleshoot on Virus, Spyware, System Performance issues
Troubleshoot Operating system updates and configuration modification.
Implement tools for remote management, alert monitoring, and Virus detection.
Core Area of expertise
Operating Systems: Windows 8, Windows 7 and Windows XP
Software: Support for all major Software including Norton, Microsoft Office.
Networking: Routers and Small home and office networks.
Hardware: Desktop PCs, Laptops, Video Cards, Sound Cards, Ethernet Cards,
Internal CD/DVD Readers, Internal CD/DVD Writers, Internal IDE, Hard Drives
Minimum 2 years of experience with at least 1 year experience in handling computer software issue, peripheral issues, desktop / laptop issues, etc. for home or office users.
Past experience in the similar domain, with the organizations likes Dell, iYogi, Quattro, etc.
Bachelor`s Degree / Undergoing Graduation (Correspondence)
English : Fluent
Technical Certification i.e. A+, Microsoft Certifications etc.
Interested candidate Email your resume - [email protected] or call me on_9971292133..thanks...Ajit Kr